Information Technology Specialist (Customer Support), GS-2210-7/12

Information Technology Management Job for the U.S. Army Cyber Command in Multiple Locations

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Pay Range

$47,686-$109,245 Per Year

Clearance

Other

Travel %

50% or Greater

Apply Now Published 7 months ago
Job Grade

GS-2210-7/12

Schedule

Multiple Schedules

Offering

Multiple Appointment Types

Published

7 months ago

Job Summary

About the Position: Are you interested in helping to defend our Nation?

Exciting career opportunities are available with the U.S. Army NETCOM!

This is a Direct Hire Solicitation for Cyber Workforce Positions.

The following positions may be filled from this vacancy announcement: Information Technology Specialist (CUSTSPT) GS-2210 Multiple vacancies exist and may be filled from this announcement at any of the locations listed.

Applications will be accepted on an ongoing basis.

However, the first cut-off date for referral to the hiring official with known/projected vacancies is 3 days from the opening date of the announcement.

Subsequently, applications will be referred to selecting officials every 14 days or as vacancies occur.

There may or may not be actual/projected vacancies at the time you submit your application and designate your locations of choice.

Your resume will not be reviewed for qualifications until a position is requested to be filled.

Period of Eligibility: Your resume and any documents submitted will be retained for three months and may be used at any time during this period.

After 3 months, you must reapply to this announcement in order to be considered.

Positions listed with multiple grades may be filled at any grade level and may or may not have promotion potential.

Positions may be filled as permanent, temporary or term with a full-time or part-time work schedule.

Temporary positions may be extended up to a maximum of three years.

Term positions may be extended up to a maximum of six years.

Pay will vary by grade level and geographic location.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

GS-07 Minimum Qualifications Specialized Experience: One year of specialized experience which includes providing support to end-users for computer, peripherals, or desktop applications; interacting with customers telephonically, in-person, or electronically to determine appropriate actions to restore normal desktop operation; and logging corrective actions taken OR escalating more complex problems to intermediate or senior level technicians.

This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-05).

OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement.

In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled, such as that identified in Education above.

Superior Academic Achievement is based on: (1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR (2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/).

GS-09 Minimum Qualifications Specialized Experience: One year of specialized experience which includes installing new or existing personal computer systems or related equipment; monitoring escalated actions and tickets OR using standardized troubleshooting protocols; and determining appropriate fixes or work-arounds to restore desktop functionality.

This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).

OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GS-11 Minimum Qualifications Specialized Experience: One year of specialized experience which includes providing advanced technical support to end-users or other technicians; interacting with lower-tiered support personnel to facilitate complex problem recognition or management; and logging corrective actions taken and escalating more complex problems to senior level technicians.

This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GS-12 Minimum Qualifications Specialized Experience: One year of specialized experience which includes resolving complex issues or tickets elevated from other technicians OR determining appropriate IT systems to support customer's business requirements; and providing training to IT Support personnel and/or end-users.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job at the GS-12 level, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Individuals utilizing experience to qualify for this position must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendation.

Apply Now Published 7 months ago
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