Incumbent is responsible for providing customer service, information and support of community recreation programs and activities.
Service to MWR customers includes, but is not limited to: checking ID cards to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre-packaged retail items.
Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other community recreation programs using Point of Sales (POS) and computer programs.
This position is located at the Equipment Rental Office on Hickam AFB.
Knowledge gained through relevant education and training (i.e., Associates Degree in Recreation, Marketing or closely related field) and/or two years equivalent recreation work experience.
Combination of experience rerated to customer service and or recreation activity based functions.
Ability to organize, plan, administer special events and entertainment activities.
Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
Knowledge is required of the functions, procedures, and operations of recreation activities.
Incumbent is C.A.R.E (Controlling Alcohol Risks Effectively) trained, holds an Emergency First Responder (EFR) or CPR First Aid certification, and holds a current Food Handler certification, or be able to obtain these trainings/certifications within 90 days of employment.
Must have strong customer service skills.
Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures and print production.
Employee is required to have a valid state drivers' license.
Able to obtain license validation to transport patrons off-base within 90 days of employment Ability to establish and maintain effective communication and relationship with others.
Must be able to communicate clearly and effectively in English both verbally and in writing.
Must meet Federal employment suitability requirements and successful completion of background investigation.
Background investigations are conducted using fingerprint identification and completion of background inquiry forms.