This position is located at Navy Gateway Inns & Suites operation at Commander Navy Region Hawaii, Joint Base Pearl Harbor and Hickam.
The purpose of this position is to perform front desk and/or reservation functions for the lodging program.
FACTOR 1. KNOWLEDGE REQUIRED BY THE POSITION Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Ability to handle, control, and account for large amounts of cash.
FACTOR 2. SUPERVISORY CONTROLS The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done; the limitation, quantity, and the priority or deadline of assigned work tasks.
Recurring assignments are carried out independently without specific instructions.
Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.
Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.
FACTOR 3. GUIDELINES The incumbent works under normal supervision.
Incumbent isexpected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations.
The leader/supervisor will provide suggestions for handling unusual situations.
FACTOR 4. COMPLEXITY The operation conducts business 24 hours a days, 365 days a year.
Customer service is of the foremost importance in this position.
Front desk personnel work various shifts.
The incumbent, over a period of time, will be required to work each shift and must be trained to accomplish a variety of tasks.
FACTOR 5. SCOPE AND EFFECT The purpose of the work is to provide front desk services.
The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.
FACTOR 6. CONTACTS Contacts include regional staff, all department heads, lodging staff and tenant commands, especially those tenant commands personnel residing in the lodging facilities.
Some contact with contractors, vendors and representatives of private industry.
FACTOR 7. PURPOSE OF CONTACTS Contacts are made to coordinate and/or obtain information relating to the front desk operation.