This position is part of the Defense Human Resources Activity, Defense Manpower Data Center.
You may qualify at the GS-13, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-12 grade level in the Federal service: This IT related experience demonstrates my attention to detail, customer service, oral communication, and problem solving.
Technical advisor for all aspects of Information Technology Infrastructure Library (ITIL) Business Process Management activities.
Recommends modifications to IT plans and policies to respond to changes in the organization's business requirements and processes.
Facilitates continuous process improvement activities targeted at improving organizational performance.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.