You will serve as an IT Specialist (Customer Support) in the IT/IM Customer Services & Operations Division (7.2.4) of NAWCTSD ORLANDO.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector.
Specialized experience must demonstrate the following: 1) utilizing a wide range of IT standards, principles, concepts, methods, policies, and authorized approaches for IT in order to plan and conduct customer support functions and identify, develop, and implement the best methods, procedures, and processes to resolve such problems, reduce and minimize disruptions in critical user business activities, and to provide the most effective support; and 2) demonstrated skill in performance tuning tools and techniques, and systems diagnostic tools and fault identification techniques to diagnose user IT problems and determine, plan for, and accomplish the application of corrective actions.
Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.
Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ .
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.