If you want to do interesting and challenging work and to make a contribution to national defense, the Defense Information Systems Agency (DISA) is a great place for you.
DISA provides secure and reliable communications and computing support that enable the President and our military forces to communicate globally through voice, video, and data transmission.
DISA is a leader within the Federal Government in implementing "people programs" and offers a broad range of quality-of-life and training programs.
Go to www.disa.mil for more information.
Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position.
For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis.
Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.
Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.
In addition to meeting the basic requirement, qualified applicants must possess: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 within the federal service, which demonstrates the ability to perform the duties of the position, is required.
Specialized experience is defined as; experience with customer support, IT incident isolation and troubleshooting procedures working in a Mainframe - z/OS Operations and Application Support, 24x7, IT production environment.
Experience using performance monitoring tools, perform troubleshooting techniques and take corrective action when mainframe performance degradation is detected.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Who May Apply: All U.S. Citizens