Full-Time Information Technology Management Job for the Defense Health Agency
The Defense Health Agency, National Capital Region Medical Directorate (NCR-MD) is the future of Military Medicine- a partnership in World Class Medical Healthcare.
The Walter Reed National Military Medical Center, the National Intrepid Center of Excellence (NICoE), Fort Belvoir Community Hospital, Dilorenzo Clinic and the Joint Pathology Center, provide world class medical services to the nation's service members and their families.
About the Position: The primary work environment is a highly accredited medical simulation center which provides training and high stakes testing to a broad customer base of healthcare professionals using a wide range of technologies.
Teamwork and communication are essential as Simulation Center staff have unique and overlapping skills and roles.
Success in this position will require the candidate to understand and embrace end user needs and to engage external and internal SMEs to allow implementation and sustainment of a reliable IT infrastructure that meets the full and expanding needs of the Department of Simulation.
Who May Apply: U.S. Citizens
In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Basic Requirement: Applicants must have IT-related experience demonstrating each of the four competencies listed below.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: Experience: One year of experience which includes installation, maintenance, upgrading and troubleshooting of computer hardware and vendor specific software such as an audio/visual management system (E.g.
Learningspace (CAE)), Microsoft Office and Sharepoint; installing/uninstalling hardware, printers, computer security and desktop applications; and planning and coordination of the installation, testing, operation, upgrading, troubleshooting, and maintenance of server hardware and software, including both server operating systems and server application systems.
This definition of experience is typical of work performed at the second lower grade/level position in the federal service (GS-11).
Some federal jobs allow you to substitute your education for the required experience in order to qualify.
For this job you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted.
You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceInformation Technology Customer SupportInformation Technology Performance AssessmentTechnology Application