This listing has been closed to new applications. This page exists for archive purposes only.
Pay Range:
$79,720 to $123,234 / Per Year
Job Grade:
GS-2210-12/13
Schedule:
Full-Time
Duration:
Permanent
Apply by: 2017-12-15 Published: 1 week ago

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation.

DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters.

We achieve these vital missions through a diverse workforce spanning hundreds of occupations.

Make an impact; join DHS.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, Interpretive U. S. Office of Management and Budget (OMB) and U. S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring.

These authorities are subject to change.

This position is located in the Department of Homeland Security (DHS), The Office of Operations Coordination.

The primary purpose of this position is to serve as an IT Project Manager to conduct work that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, and customer advocacy in response to customer requirements.

Promotion Potential: GS-13 This position is also being announced through merit promotion procedures under Announcement ST-10053024-18-OPS.

Candidates who wish to be considered under both Public (US Citizens) and Merit Promotion procedures must apply to both announcements All DHS-HQ announcements have a 5 business day open period due to the number of applications received.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Specialized Experience: To qualify for the GS-12 level, applicants must have the following: One year of specialized experience equivalent to the GS-11 level in the Federal service (obtained in either the public or private sectors).

This experience must include activities such as: 1) participating in managing integrated IT systems, 2), planning and delivering customer support services, including installation, configuration, troubleshooting, customer assistance, and Information Technology training, 3), evaluating the feasibility of adapting new methods to enhance customer support and customer satisfaction, and 4) assisting to prepare briefings and reports to senior managers on multifaceted Information Technology issues.

Note: The contents of your resume must fully and explicitly support this response in its entirety.

Otherwise, you will be found ineligible.

To qualify for the GS-13 level, applicants must have the following: One year of specialized experience equivalent to the GS-12 level in the Federal service (obtained in either the public or private sectors).

This experience must include activities such as: 1) serving as a subject matter expert in the design, development, and management of integrated systems to meet current and future requirements, 2) leading planning efforts for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and Information Technology training, 3) independently evaluating, leading or managing studies for the feasibility of adapting new methods to enhance customer support and customer satisfaction, and 4) communicating orally and in writing to prepare and provide briefings and reports to senior managers on multifaceted Information Technology issues.

Note: The contents of your resume must fully and explicitly support this response in its entirety.

Otherwise, you will be found ineligible.

In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Applicants must demonstrate on their resume that they have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail-- Is thorough when performing work and conscientious about attending to detail.

2. Customer Service-- Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; and is committed to providing quality products and services.

3. Oral Communication-- Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations.

4. Problem Solving-- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

The qualifications requirements must be met by the closing date of the announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

All US Citizens View common definitions of terms found in this announcement (http://dhsconnect.dhs.gov/org/comp/mgmt/dhshr/hr/Documents/JOA_Common_Definitions.pdf)