Information Technology Management Job for the National Telecommunications and Information Administration
This position is being concurrently advertised under Merit Assignment Procedures (MAP) vacancy number NTIA-FRNA-2018-0006.
Applicants who wish to be considered under MAP must apply to both vacancies separately.This position provides all facets of end user IT support for FirstNet personnel.A probationary period may be required.This position can be filled in either Reston, Virginia or Boulder, Colorado.This position is in the competitive service.
The salary range for a Band IV located in Reston, Virginia is $94,796.00 - $145,629.00The salary range for a Band IV located in Boulder, Colorado is $92,969.00 - $142,821.00
This position is being advertised at the ZP-IV, which encompasses the GS-13 and 14 grade level.Applicants must have IT-related experience demonstrating each of the four competencies listed below:Attention to Detail: Is thorough when performing work and conscientious about attending to detail.Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services.Oral Communication: Expresses information (for example, ideas or facts)to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
ANDIn addition, applicants must have one year of specialized experience equivalent to the GS-12 or equivalent band in the Federal service.
Specialized experience is experience that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position.Specialized Experience is defined as experience: 1. Utilizing IT concepts, principles, methods, and practices such as: installing anti-virus programs, vulnerability scanning, intrusion detection and prevention, installing and testing patch management solutions, configuring microcomputer hardware and software, and testing software on customer workstations and peripheral devices; 2. Imaging software, troubleshooting software and hardware issues and resolving trouble tickets; 3. Analyzing hardware/software issues and providing comprehensive end user support; 4. Defining IT equipment requirements for handling IT solutions; 5. Working with desktop, laptop, and mobile device operating systems to include Microsoft, iOs, Android, and Windows Phone; AND 6. Working with remote access and telework systems.
Your resume must support the defined specialized experience to qualify for this position.Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
All qualified United States Citizens