This listing has been closed to new applications. This page exists for archive purposes only.
Pay Range:
$66,510 to $86,460 / Per Year
Job Grade:
Full Time - Career Conditional/Career
Apply by: 2017-10-25 Published: 9 months ago

This position is located in the National Weather Service (NWS), Office of the Chief Information Officer (CIO) in Silver Spring, Maryland.This position is also announced under vacancy number NWS-AA-2018-0001, which is open to status candidates.

You must apply to both announcements if you want to be considered for both.* A one year probationary period may be required.* Payment of relocation expenses is not authorized.* This position is in the bargaining unitNOTE:This Job Opportunity Announcement may be used to fill other IT Specialist (Customer Support), GS-2210-11 positions throughout NOAA.

The position must be alike (e.g.: within the same geographic locations, same grade/band and requires the same qualifications and specialized experience as indicated in this vacancy announcement).

Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards.

This handbook is available on the Office of Personnel Management's website located at: all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social).

Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.To qualify at the GS-11 level:SPECIALIZED EXPERIENCE: In addition to meeting the IT Competencies above, applicants must also possess one full year (52 weeks) of specialized experience equivalent to the GS-09 in the Federal service.

Specialized experience MUST include all of the following: Providing customer support for cost estimates, billing, chargeback and other business needs;Setting up and configuring hardware, software, and operating systems for microcomputers running the Windows operating system; andResponding to user request for information technology support.-OR-Education Substitution: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above the required the development or adaptation of applications, systems or networks.

All qualified United States Citizens or Nationals.

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